You will receive the tracking ID or tracking link on the provided contact number and/or email once your order is shipped. Your track your order using that link or ID.

Your order will be delivered by the date provided at the time of order placement. Sometimes, it may arrive early or in some extreme conditions, it can be delayed. You will be notified for the same. However, we aim to always deliver your order on time. We will keep you updated on any changes to your delivery schedule.

You will receive a confirmation message on your contact number and/or email after order placement. Additionally, You can also log into your account on our website to check the status of your order.

No, you cannot change your order once you have placed it. However, you can contact our customer service team at info@orancia.in to discuss your options..

Shipping charges are fixed

No, we do not offer Cash on Delivery (COD) option on any of our orders.

Every order is shipped out in 2 business days. You can expect the delivery of the order within 7-8 days. Please note that the actual delivery time may be differ from the estimated time due to certain external and unavoidable conditions such as remote locations, unexpected weather conditions, natural calamities, and others.

Yes. You can enter a different shipping address during the checkout process.

Currently, we only ship within India.

Please contact us customer service hotline info@orancia.in We’ll assist you in the online payment.

No. All our products are non-returnable. Please read our cancellation and return policy for more details.

Please read our cancellation and returns policy. You may also contact our customer service team for assistance.

You can use UPI, mobile banking services, credit card, or debit card to place your order.

If any order is out of stock, click on the product, you’ll be directed to the product page. Here, click on the ‘notify me’ option. Once the product is back in stock, you’ll be notified via email.

Yes, GST is charged in all our products. The prices of the products are inclusive of GST.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address/ phone number to get a reset password option

You can place an order as a guest, by just providing your email address and phone number for correspondence. However, we highly recommend that you do create a Orancia account as it allows you to avail best offers.

We understand you're experiencing issues with completing your payment. Here's what might be happening:

• Temporary System Unavailability: Our payment processing system may be temporarily unavailable. Please try placing your order again in a few minutes.
• External Verification System Issues: Occasionally, the bank's verification system or our online verification partner might be temporarily down. During these brief outages (which can last from a few minutes to an hour), payments cannot be processed.

Please be assured that if you are unable to complete your purchase now, no charges or holds will be applied to your account.

If your account has been debited but your order isn't showing, please contact our customer care team immediately with the transaction details so we can promptly assist you in processing your order.

We appreciate your patience and understanding as we work to ensure a smooth and secure payment experience. Please try again shortly.

At Orancia, we prioritize the security of your online payments. Rest assured, your purchase is protected using industry-leading measures:-

1- Advanced SSL Encryption: We employ Secure Socket Layer (SSL) technology, the most sophisticated method available for safeguarding your online transactions. This ensures your order details are encrypted and transmitted securely.

2- Government-Approved Encryption: Our encryption software meets stringent security standards, providing a robust layer of protection.

• Secure Paytm Gateway: We partner with Paytm, a globally recognized payment gateway known for its strong security features.
• Anti-Fraud Technology: Paytm's built-in anti-fraud technology actively works to keep your transactions safe.

5-PCI-DSS Compliance: Our systems adhere to the Payment Card Industry Data Security Standard (PCI-DSS), the highest level of security certification in the payment industry, utilizing 128-bit encryption.
You can shop with confidence knowing that your payment information is handled with the utmost security at Orancia.

Yes, you can use them with products of other brands in most of the cases. But occasionally, there might be some exceptions. it's always a good to check the specific product instructions or consult with a skincare professional for any potential interactions or contradictions.

Most of our products contain organic and naturally sourced ingredients. We have certification from Ayush for such products.

Yes, we recommend you to do a patch test before using any new product on your skin. Patch testing is used to check whether the product is working on your skin or not. Some people may have sensitivity or allergies to certain herbs, oils, extracts, or chemicals.